Terms

17 June 2021 | 30 March 2020 | 20 December 2018

Our terms have changed. You may request for our hardcopy Terms from us during your next visit.

These Terms govern the use of our website and the psychological services we provide to you (“Services”). The Services are provided by Annabelle Psychology Pte Ltd located at 101 Irrawaddy Road, Royal Square Medical Centre #17-12, Singapore 329565.

By continuing to access our website or use our Services, you are agreeing to these terms as they may apply to you. Please read them carefully.

Website & Social Media

Risks of the Internet

2 hours watching cats and cucumbers: a risk that should never be understated.

But otherwise, we take effort in maintaining the security of our website. For example, we arrange for commercially reasonable encryption, firewall, antivirus, malware and spyware protection. However, we cannot and do not guarantee that security of your data, our records and information, or other interactions with our website will be free of viruses, malware or other codes that may corrupt or infect your computer. We disclaim all liability for any such technological problems that we do not intentionally cause. You are encouraged to install and maintain up-to-date security software on your computer. To catch cats.

To the best of our knowledge, we believe that the information and materials we present on this website is accurate, but you must not rely upon it for any purpose without seeking independent medical or professional advice.

Mental Health Disclaimer

The psychoeducational content we provide is intended for your general knowledge only. It is not a substitute for professional medical advice or treatment, or therapy for mental health conditions.

You must not use this information to diagnose or address a health problem or disease without consulting with a trained psychologist.

Misuse

Do not misuse our Services. For example, do not interfere with our Services or try to use our Services in a manner prohibited by law. You may use our Services only as permitted by law, including applicable defamation, copyright and publication laws. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Copyright

You may not copy, reproduce, or otherwise use content from our website without prior written permission from us.

Psychological Services

These Terms specifically govern the psychological services provided to you, including any ancillary service.

Personal Information

All information you provide to us must be true and accurate.

You should not impersonate someone else or provide us with contact details other than your own. If you are enquiring or retaining our Services on behalf of another person, please make this clear in your communication with us.

Clinical Assessments and psychotherapy are most effective when the information provided is relevant, accurate and comprehensive.

As part of providing a psychological service to you, your psychologist will collect and record your personal information. You may choose not to disclose certain information to your psychologist, but this may adversely affect the outcome of psychological intervention.

Confidentiality

Your personal information will remain confidential except where otherwise compelled by law or court order. This includes any information that would threaten or place any individual’s safety, physical or mental health, at immediate or grave harm.

In addition, we may release some or all of your personal information if you request that we communicate this with another healthcare professional (e.g. a psychiatrist, GP, or another clinical psychologist), your lawyers, or another person (e.g. a family member or employer). This may take the form of a report, clinical notes or verbal discussions. All material, electronic or otherwise, remain the property of Annabelle Psychology.

Sessions

During your consultation or session, your psychologist may perform all such administrative matters as part of the psychological service as may be efficacious, including schedule follow-up consultations, discuss your therapy plan, or seek or communicate important information with persons you authorise us to do so.

Time spent on such matters are integral to a psychological service and is part of your consultation or session.

For Telehealth Services Only

Telehealth consultations are not suitable for all psychological presentations. We may cancel or withdraw from the telehealth consultation for any reason if its provision is deemed clinically unsafe or ethically inappropriate.

Call 999 or go to the nearest Accident & Emergency (A&E) Department if you believe you are experiencing a medical emergency or at risk of harm.

Access to your Information

You are entitled to access and request that corrections are made to your personal data in accordance with the Personal Data Protection Act.

Get in touch with our designated Data Protection Officer.

General

Limitation of Liability

Any liability for the content or any omission on this website, including any inaccuracy, error or misstatement is expressly disclaimed. You agree that we will not be responsible for any loss, whether direct, indirect, special, consequential, exemplary, punitive or any other type of loss from the use of our website or our Services, which we hereby exclude to the fullest extent permitted by law.

Clinic Operating Hours

Clinic Operating Hours are

Monday to Saturday: 9.00am to 6.00pm

Appointment Hours

Appointment Hours are

Monday to Friday: 9am to 6pm

Make an Appointment

All consultations strictly by appointment only. Administrative staff are in attendance only during Clinic Operating Hours.

Consultations outside of Appointment Hours or that fall on a Public Holiday (including the eve of a Public Holiday) will incur an additional fee.

Do arrive on time for your appointment. We are unable to extend the duration of your appointment even if you are late. This is because there will be another client scheduled to begin after the end of your allotted time. The fees payable for your appointment remains the same regardless of the time you arrive. We do not provide refunds once a psychological service has begun.

Cancellation Policy

If you cannot make a scheduled appointment, please reschedule in advance so that another person may utilise your allotted time. We may cancel your appointment if you do not give us adequate notice and request for a cancellation or a last-minute change, or if you do not show up for a scheduled appointment (“Cancel” or “Cancellation”). You may be subject up to the fee payable for your allotted time based on the following table: