Effective Communicators (1 day)
Conflict at the workplace often arises from communication - or rather - miscommunication. Co-workers may say a thing not knowing that he or she has actually conveyed a different meaning through an inadvertent choice of verbal or body language, or other non-linguistic cues. Other stress factors set in, and communication becomes a potent trigger-point.
In our half-day workshop, we will introduce concepts that make communications effective and effortless, and allow participants to run through mock dialogues and gain practical experiences facilitated by our trainers.
Course Duration
1 day, 6 hours of course content
Group Size
10 to 15 persons
Programme Outline
Introduction to verbal encoding and decoding
Understanding Communicative Intentions and Active Listening
Switching perspectives: what you are saying?
Dialogic: it takes two
Becoming an effective communicator
Communications Analysis - Group format