Effective Communicators (1 day)

Conflict at the workplace often arises from communication - or rather - miscommunication. Co-workers may say a thing not knowing that he or she has actually conveyed a different meaning through an inadvertent choice of verbal or body language, or other non-linguistic cues. Other stress factors set in, and communication becomes a potent trigger-point.

In our half-day workshop, we will introduce concepts that make communications effective and effortless, and allow participants to run through mock dialogues and gain practical experiences facilitated by our trainers.


Course Duration

1 day, 6 hours of course content

Group Size

10 to 15 persons

Programme Outline

  • Introduction to verbal encoding and decoding

  • Understanding Communicative Intentions and Active Listening

  • Switching perspectives: what you are saying?

  • Dialogic: it takes two

  • Becoming an effective communicator

  • Communications Analysis - Group format